FAQ
Everything you need to know before and after your order.
Orders
- How do I place an order?
Choose your handbag, add it to your basket and complete checkout. You’ll receive an order confirmation by email.
- Can I change or cancel my order?
Please contact help@avelinecarry.uk as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.
- How can I check my order?
Your order confirmation will be sent by email. If you need help, contact us with your order number.
Delivery
- Where do you deliver?
We currently deliver within the United Kingdom.
- How long does delivery take?
Estimated delivery times and available options are shown at checkout. For further information, please see Shipping & Delivery.
- What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, contact help@avelinecarry.uk with your order number and we’ll look into it.
Our Handbags
- How do I choose the right handbag?
Each product page includes the bag’s dimensions, materials and features. We recommend checking these details before ordering.
- What materials do you use?
Our collection includes handbags made from smooth-grain leather and textured vegan alternatives. The specific material is listed on each product page.
- Will the colour look exactly like the photos?
We make every effort to show colours accurately, but they may appear slightly different depending on your screen or device.
Returns & Refunds
- Can I return my order?
Yes. For most online purchases, you have a statutory right to cancel within 14 days of receiving your order.
- How do I start a return?
Email help@avelinecarry.uk with your order number and the item you’d like to return. We’ll provide the next steps.
- Who pays for return postage?
For a change-of-mind return, the direct cost of returning the item is normally your responsibility. Faulty or damaged items are handled separately.
- When will I receive my refund?
Once your return has been received and checked, we’ll process any refund due using the original payment method, within the applicable legal timeframe.
- Do you offer exchanges?
We don’t currently offer direct exchanges. If you want a different bag, you can return the original item where eligible and place a new order.
Payments
- What payment methods do you accept?
Available payment methods are shown securely at checkout.
- Is my payment information secure?
Payments are processed through secure payment providers. We do not normally receive or store your full card number or security code.
Contact
How can I contact Aveline Carry?
Our customer support team can be reached at:
Email: help@avelinecarry.uk
Phone: 01798 823641
Monday–Friday, 9:00am–5:00pm UK time
Still have a question?
If you can’t find the answer you’re looking for, please get in touch. We’re happy to help.