Shipping & Delivery
Delivery within the UK
We currently deliver to addresses across the United Kingdom.
Available delivery options and the applicable delivery charge will always be shown at checkout before you complete your purchase.
Standard UK Delivery
2–4 working days
Estimated delivery time after dispatch.
Orders are normally processed within 1–2 working days before being handed to the delivery carrier.
Delivery times are estimates and may occasionally vary due to circumstances outside our control.
1–2
Order processing
2–4
Estimated UK delivery after dispatch
UK
Currently available across the United Kingdom
FROM ORDER TO DOOR
01 — ORDER
Place your order
Complete your purchase securely through our checkout.
↓
02 — PREPARE
We prepare your bag
Orders are normally processed within 1–2 working days.
↓
03 — DELIVER
On its way to you
Once dispatched, you’ll receive delivery information where tracking is available.
- DELIVERY CHARGES
What does delivery cost?
Delivery options and applicable charges are displayed at checkout before payment.
If free delivery is available for your order or as part of a promotion, the relevant terms will be clearly shown before you complete your purchase.
No unexpected delivery charges are added after checkout.
- ORDER PROCESSING
When will my order be dispatched?
Orders are normally processed within 1–2 working days, Monday to Friday.
Orders placed during weekends or UK public holidays will normally begin processing on the next working day.
During particularly busy periods, such as seasonal promotions and Christmas, processing may take slightly longer.
Once your order has been dispatched, we’ll send a confirmation email with delivery information where tracking is available.
- TRACKING YOUR ORDER
Where is my order?
Where tracking is available, tracking details will be sent to the email address provided when you placed your order.
You can use the tracking information to follow your parcel’s progress directly with the delivery carrier.
If you’ve received a dispatch confirmation but the tracking information has not updated yet, please allow some time for the carrier’s system to register the parcel.
- CHECK YOUR DELIVERY DETAILS
Please make sure your address is correct
Please check your delivery address carefully before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible:
We’ll do our best to make a correction before your order is dispatched.
Once an order has been handed to the delivery carrier, we may not be able to change the delivery address.
IF YOUR DELIVERY IS DELAYED
Occasionally, a parcel may take longer than expected because of circumstances outside our control.
This can include:
- Carrier delays
- Severe weather
- UK public holidays
- Seasonal demand
- Incorrect or incomplete delivery information
If your order appears to be delayed, please contact us with your order number and we’ll help investigate.
Something doesn’t look right?
If your parcel arrives damaged, please contact us as soon as reasonably possible.
Please keep the original packaging and, where possible, provide photographs showing:
The outer packaging
The damage
The handbag and its packaging
Send the details to:
We’ll review the issue and let you know what to do next.
Can’t find your parcel?
If tracking shows that your parcel has been delivered but you cannot find it, please first check:
- Your delivery address
- Any safe place selected for delivery
- Your household or building reception
- Whether a neighbour has accepted the parcel
If you still cannot locate your order, contact us with your order number and tracking information.
We’ll help investigate the delivery with the carrier.
CUSTOMER SUPPORT
We’re here if you need us.
Questions about your order or delivery?
Monday–Friday · 9:00am–5:00pm UK time Returns & Refunds →
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