Shipping & Delivery
- Aveline Carry respects your privacy. This Privacy Policy explains how we collect, use and protect your personal information when you visit our website or place an order.
Who We Are
Aveline Carry is the trading brand of DARKROOM DOOR LIMITED.
Company number: 13547163
Registered address:
37 Meiros Way
Pulborough
West Sussex
United Kingdom
RH20 3QB
In this policy, “Aveline Carry”, “we”, “us” and “our” refer to DARKROOM DOOR LIMITED trading through the Aveline Carry website.
Information We Collect
We may collect information you provide when you:
- Place or manage an order
- Contact customer support
- Create an account
- Subscribe to our emails
- Request a return or refund
This may include your:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction details
- Information included in your communications with us
How We Use Your Information
We use your information to:
- Process and deliver orders
- Process payments
- Provide customer support
- Manage returns and refunds
- Communicate with you about your orders
- Maintain and improve our website
- Prevent fraud and protect website security
- Meet our legal, accounting and regulatory obligations
We will only process your personal information where we have a lawful basis to do so.
Payments
Payments are processed through our payment service providers.
We do not normally receive or store your full card number or security code. Payment providers may process your payment and billing information to authorise and complete transactions.
Cookie
We use cookie and similar technologies to operate our website, remember shopping basket and account information, improve website performance and, where applicable, understand how visitors use our site.
You can manage cookies through your browser settings and our cookie consent tools where available.
For more information, please see our Cookie Policy.
Sharing Your Information
We may share relevant personal information with service providers that help us operate the website and fulfil orders, including:
- Payment providers
- Delivery and fulfilment providers
- Website hosting and IT providers
- Security and fraud prevention services
- Analytics or marketing providers, where applicable
- Professional advisers where necessary
We may also disclose information where required by law or necessary to protect our rights or customers.
We do not sell your personal information.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
Order, payment and transaction records may be retained for longer where required by law, accounting or tax requirements.
When information is no longer required, we will securely delete or dispose of it where appropriate.
Your Rights
Under applicable UK data protection law, you may have the right to:
- Request access to your personal information
- Ask us to correct inaccurate information
- Request deletion of your information
- Restrict or object to certain processing
- Request data portability in certain circumstances
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us using the details below.
You can also complain to the Information Commissioner’s Office (ICO) if you believe your personal information has not been handled appropriately.
Data Security
We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
No online service can guarantee complete security, but we take appropriate steps to protect the information we hold.
International Transfers
Some of our service providers may process personal information outside the UK.
Where this happens, we take appropriate measures to ensure that personal information is transferred and protected in accordance with applicable data protection law.
Changes to This Policy
We may update this Privacy Policy when our services, website or legal requirements change.
The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.
Aveline Carry
DARKROOM DOOR LIMITED
Company number: 13547163
Email: help@avelinecarry.uk
Phone: 01798 823641
Address:
37 Meiros Way
Pulborough
West Sussex
United Kingdom
RH20 3QB